HEARTBEAT.mdbusinessOpenclawv1.0.0

Customer Success Monitor

Watches support tickets and NPS scores. Flags accounts that need attention.

Setup time: ~10 min

Model: Sonnet

Cost: ~$0.20/day Calculate your exact cost at Clawback

Last updated: Mar 16, 2026

byRunbooks Communitycontributor

Template

HEARTBEAT.md

Every 4 hours during business hours:
1. Pull open support tickets from your helpdesk API
2. For each account, calculate a health score:
   - Open tickets > 3: -2 points
   - Any ticket open > 48 hours: -2 points
   - NPS score < 7 (from sheet): -3 points
   - Recent positive feedback: +2 points
3. Flag accounts with health score below 5: notify #customer-success
4. Daily at 5pm: summary of at-risk accounts, trending issues, and ticket backlog
5. Weekly: customer health dashboard (accounts by score tier, trend vs last week)

Setup

1
Copy the HEARTBEAT.md content below into your OpenClaw workspace at `~/.openclaw/workspace/HEARTBEAT.md`.
2
Install the required skills: `clawhub install web_fetch`, `clawhub install gog`, `clawhub install message`.
3
Open your agent channel (Telegram or any connected channel) and send a message to confirm it's running.
4
Your agent will follow the schedule in HEARTBEAT.md automatically. Check back in 30 minutes to see it in action.
5
Customize the template: adjust timing, thresholds, and notification targets to fit your setup.

Tip: The template uses placeholder values like {your brand} or {repo}. Replace these with your actual values before saving.

Install commands

Save the template to your OpenClaw workspace, then install the required skills.

# 1. Save the template
cp <download> ~/.openclaw/workspace/HEARTBEAT.md

# 2. Install skills
clawhub install web_fetch
clawhub install gog
clawhub install message