HEARTBEAT.mdbusinessv1.0

Customer Support Router

Classify inbound support emails. Route to the right person. Track response times.

Setup time: ~10 min
Model: Sonnet
Cost: ~$0.25/day Calculate your exact cost at Clawback
Last updated: Mar 8, 2025
byFullVibeAIcontributor

Template

HEARTBEAT.md
Every 30 minutes:
1. Scan the support inbox for new unread emails
2. For each new email:
   a. Classify: billing, bug report, feature request, how-to question, other
   b. Rate urgency: high (paying customer, production issue), medium, low
3. Route based on classification:
   - Billing: notify finance team
   - Bug report (high urgency): notify engineering immediately
   - Bug report (medium): add to bug tracker
   - Feature request: add to product backlog
   - How-to: draft a suggested response using the knowledge base
4. Track response times. If a high-urgency ticket is open > 2 hours, escalate.
5. Daily: support metrics (ticket count by type, avg response time, unresolved count)

Setup

  1. 1

    Copy the HEARTBEAT.md content below into your OpenClaw workspace at `~/.openclaw/workspace/HEARTBEAT.md`.

  2. 2

    Install the required skills: `clawhub install gog`, `clawhub install message`.

  3. 3

    Open your agent channel (Telegram or any connected channel) and send a message to confirm it's running.

  4. 4

    Your agent will follow the schedule in HEARTBEAT.md automatically. Check back in 30 minutes to see it in action.

  5. 5

    Customize the template: adjust timing, thresholds, and notification targets to fit your setup.

Tip: The template uses placeholder values like {your brand} or {repo}. Replace these with your actual values before saving.

Version History

v1.0Initial releaseMar 8, 2025

Install commands

clawhub install gog
clawhub install message

Skills required

gog (Gmail) →message →

Estimated cost

~$0.25/day

on Sonnet model

Calculate your exact cost at Clawback

File type

HEARTBEAT.md

Defines scheduled tasks. Runs on a heartbeat interval.

Version

v1.0

Updated Mar 8, 2025

Contributor

FullVibeAI →

Community submission

Spending too much?

Track and optimize your agent API costs.

Try Clawback →

You might also like

SOUL.md

Client Onboarding

Track new client setup tasks. Send reminders until everything is done.

~$0.20/day · ~10 min setup

HEARTBEAT.md

Invoice Tracker

Track sent invoices. Alert on overdue payments.

~$0.10/day · ~5 min setup

HEARTBEAT.md

Lead Qualifier

Score inbound leads from form submissions. Route hot leads immediately.

~$0.30/day · ~10 min setup

← Back to all runbooks